Shipping & Hassle-Free Returns
All KOZAKH jewelry is handmade to order, which means we may need up to 5 days to make your pieces before they ship. You can see the estimated ship date right below the "Add to Cart" button on every product page.
Domestic Shipping (USA)
Carriers and transit times:
|
TYPE |
COST |
TIME |
|
USPS Standard Shipping |
$5 FREE for Orders +$75 |
3-5 business days |
|
USPS Priority Shipping |
$10 FREE for Orders +$200 |
2-3 business days |
| UPS | Live carrier rate - calculated at checkout | Based on service selected |
International Shipping
All international orders are shipped via DHL. Shipping rates are calculated at checkout based on the destination. Taxes, customs, and import duties are included in the product prices and paid for before the order reaches your country, which ensures you order will not be delayed.
All of our jewelry is handmade to order, so please allow 1 to 5 business day for us to ship your items.
Carrier and transit times:
| TYPE | COST | TIME |
| DHL Express | Calculated at checkout. | 3-5 Days |
Hassle Free Returns:
Skip the line by using our easy Return Portal to initiate your returns and get your shipping labels.
Returns for refunds are available up to 7 days after delivery. Returns for exchanges or store credits are available up to 14 days after delivery.
*Extended Holiday Returns:
Starting November 15th, all gift purchases can be returned for store credit or exchanged until two weeks after Christmas.
Have questions or need help with your return? Please contact us by emailing customercare@kozakh.com or using the chat bubble in the bottom right corner of your screen.