KOZAKH’s default shipping method is the United States Postal Service. Shipping & handling charges are based on the items purchased.
- For all US orders, please allow 1 – 2 business days for us to ship your items. You will receive an email confirmation once your order is shipped.
- For international orders, customers are responsible for all import duties and custom fees within their own country. Please allow 2- 4 business days for us to prepare your order. KOZAKH is not able to identify how long any order will take to arrive once it reaches customs in your specific country. We are not liable for your package once it leaves our facilities.
- If you are in need of your items sooner, or want to use a different shipping method, please contact us for a quote on expedited shipping.
If you love our jewelry but live in a country our payment system can not process, don’t you worry! We can finish the transaction using PayPal.
Easy Returns & Exchanges
KOZAKH will gladly accept merchandise exchanges within 7 days of you receiving your items (excluding Exclusives and Sale). We are glad to offer you a credit or the option to exchange the item for an item of equal value, excluding all shipping costs. The items must be returned in the same condition you received it in, without wear or damage, along with the packaging slip & in its original packaging.
All customers are responsible for all shipping and handling costs of their purchases & exchanges; these charges are non-refundable. Please contact customer service for more information on exchanges and repairs.
Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. KOZAKH is not responsible for lost exchanges.
If you would like to upgrade your shipping experience, please register as a free or paid subscriber. Benefits for subscribers include free 4-5 day shipping for free members, and free 2-3 day shipping for paid members, and many more exciting perks!
Have more questions? Please contact us by email – firstname.lastname@example.org. Thank You!